What are the weekly ship out days?

All received orders will be shipped out on the next scheduled shipping day. We ship out Mondays (unless its a Federal Holiday), Tuesdays, and Wednesdays.

NOTE: Any orders placed on Wednesday after 1200pm Arizona time, thru Sunday will be shipped the following Monday.

How are products shipped?

In an attempt to keep our shipping methods standardized and inexpensive as possible, all products are shipped in 32oz clear containers placed in a 9x6x6 box. This size box can hold up to 2 containers. Paper is wadded around the container/containers to keep from shifting around.

**COLD WEATHER SHIPPING**

If your daytime high is below 40 degrees, you must have the package”held at post office” for pickup – as outlined in our shipping policy

**HOT WEATHER SHIPPING**

If you daytime high is above 85 degrees, you must have the package “held at post office” for pickup – as outlined in our shipping policy

Can you ship to Florida?

Dubia roaches, Orangeheads and Hisser roaches are not permitted.

Death’s head, Ivoryheads (queastgionable) and Discoids are permitted.

What is your “live arrival guarantee?”

We do everything in our power to ensure you receive healthy and living bugs. No one enjoys buying something only to open the box and find everything is dead. More importantly, now your pet has to wait for their food. Unfortunately, with all of the measures put in place (both yours and ours) , things do happen. CLICK HERE for our guarantee

Why do you only ship with USPS?

In an effort to keep costs down, we ship with USPS.

-ALSO-

Climate control – These days automation is everywhere. Even when it comes to shipping packages. With USPS, once the a package is scanned, it will sit inside the building until pick-up. Every package is shoved tightly together inside a tractor trailer, so they are more or less insulated from the outside temps. Then they are transported to different hubs to reach their final destination. In each of these hubs, packages are automatically scanned and sorted. All of this automated and done with robotics and computers which require to be temperature controlled. So, from the time your package is dropped off from us, to the time it reaches your USPS branch, the outside elements “should not” be an issue.

The issue is when the package is sent out to be delivered to the final destination by the mail truck. Those are not climate controlled. If its cold outside, the truck becomes a freezer…and if its hot the truck is now an oven. Additional, so is your mail box (if it is an outside box). For example-If your package is delivered to your box at 10am, and you do not get it until after work at 5pm, you can guess the outcome. This is why we prefer that you always pick up the package at the post office…but require during to extreme temperatures in order for us to honor our live delivery guarantee.

Will you offer more variety?

We have recently expanded into other feeders and hope to have them available soon. Also, the other roach species listed on our site are ones that we currently own and are growing out. They too will be available soon.

How often is your inventory updated?

We will update our product list every Friday. If an item your looking for shows unavailable, then please check back the following Friday. Or you can shoot us an email for an estimated “available” time

How does billing work?

We use Paypal as our main point of sale.

Can we follow you on social media?

links coming soon…but you can still find us on

Facebook – Arizona Roach Den LLC

Instagram – dubia_phil